If you’re listing your hotel, apartment, or guesthouse on Booking.com, you’ll spend a lot of time using the Booking Extranet—a powerful portal where property owners and managers can handle everything from availability to payments. But what exactly is the Booking Extranet, and how can you make the most of it?
This guide covers everything you need to know to run your accommodation business effectively through Booking.com’s management interface.
What Is Booking Extranet?
The Booking Extranet is a secure platform for accommodation partners, accessible via admin.booking.com. Once you register your property and it’s approved, this is where you’ll:
- Manage room availability and pricing
- Add or update photos and descriptions
- View bookings and guest details
- Set policies (e.g. cancellation rules)
- Communicate with guests
- Access reports and performance data
It’s essentially your control panel for everything related to your listing.
How to Log In
- Go to admin.booking.com
- Enter your username and password
- You may be asked to verify with a code sent to your email or phone
If you’ve forgotten your login, there’s an option to reset your credentials securely.
Main Features and Tabs
Once logged in, you’ll see a dashboard with several key sections:
Calendar or Rates & Availability
This is where you set room prices, minimum stays, and block dates. The calendar view allows quick edits for specific days, while the list view helps with bulk updates.
Reservations
See current and past bookings, guest names, payment status, and arrival times. You can also message guests and mark no-shows.
Property or Hotel Info
Update your facilities, room descriptions, photos, and amenities. Make sure everything is accurate—your listing appearance on Booking.com depends on it.
Finance
Access invoices, payout history, commission percentages, and set up your payment method. Some partners use Booking.com’s payment system; others charge guests directly.
Opportunities or Advice
This section gives data-driven suggestions to boost your visibility and performance, such as discounts, promotions, or flexible policies.
Guest Reviews
Read and respond to guest reviews. Your tone and response time can impact your overall rating.
Tips for Using Booking Extranet Effectively
Keep availability updated daily—this reduces cancellations and missed bookings.
Use the mobile app (Pulse by Booking.com) to manage reservations on the go.
Enable instant messaging and smart replies to communicate with guests efficiently.
Monitor your analytics and performance score—Booking.com gives detailed insights into how your property is performing compared to competitors.
Try promotions like Genius discounts, early bird offers, or last-minute deals to increase bookings in low seasons.
Common Issues and How to Fix Them
Can’t log in?
Check that you’re using the correct partner login (not the guest site) and clear your browser cookies.
Overbookings?
Make sure your calendar is synced if you’re using other platforms (Airbnb, Expedia). Booking.com also supports channel manager integrations.
Delayed payments?
Verify that your payment method is up to date in the Finance section and that you’ve met all payout criteria.
The Booking Extranet is a vital tool for anyone managing accommodations through Booking.com. With a clear understanding of its features and regular maintenance of your listings, you can maximize your bookings, reduce problems, and provide a better guest experience. Whether you manage one apartment or a whole hotel, mastering the Extranet is the key to long-term success.
